Choosing a GVHP Family Health Center Team

As a GVHP member, you choose a GVHP Family Health Center. Your GVHP Family Health Center is the first point of contact for health care needs.

Each GVHP Family Health Center has a team of healthcare professionals. This includes Family Health Center Physicians (MDs or DOs), Physician Assistants (PAs), Nurse Practitioners (NPs). It also includes nurses and Nutritionists. Patient Care Coordinators at your Family Health Center are there to help you schedule visits.

You choose a GVHP Family Health Center when you join. Each member of your family may choose his or her own GVHP Family Health Center. You may also change GVHP Family Health Centers. This can be done whenever you choose. Work closely with your GVHP Family Health Center team. It is important to get to know them. It is just as important that you let them get to know you.

Remember you are now part of a team. You and your team are working together to keep you healthy.

GVHP Family Health Center Hours

GVHP Family Health Center staff spends a lot of time getting to know their members. We know that members need easy appointment scheduling. GVHP Family Health Centers offer early morning, lunch time and early evening hours.

GVHP Family Health Center Locations

GVHP Family Health Centers are easy to find and use. Please click here for a listing of the GVHP locations.

All About GVHP Family Health Center Appointments

Always call your GVHP Family Health Center for an appointment. Tell the GVHP Family Health Center why you need an appointment. The GVHP Family Health Center will schedule your appointment based on your needs and these standards:

• GVHP Appointment Standards: Access is important to you and to us. GVHP has appointment standards to meet your needs.

  Visit Type	Standard
  Preventive or non-symptomatic office visits	21 days
  Routine or symptomatic office visits	2 days
  Urgent care office visits	24 hours

• Urgent Problems: Our goal is to schedule urgent problems for the same day. Most likely you will talk with a nurse. Together you will determine the right treatment plan. This includes the right time and right practitioner for your care. .
• Non-Urgent or Routine Problems: Our goal is to schedule non-urgent problems within 48 hours (two days). Again, a nurse may help you with scheduling the right time for your visit.
• Preventive Care: Our goal is to schedule preventive care appointments to meet a standard of 21 days. Preventative care means health assessments (physicals) or well child exams. Some types of medical conditions require attention at specific times. For example, scheduled follow-ups, OB visits, chronic conditions. We schedule appointments according to need.
• Access: We are using a scheduling method that will help make it easier and faster for you to schedule appointments. This new system is called Access. With Access most appointments can be scheduled either the same or the next business day (even preventive care)! Some appointments will be held for scheduling at a later date. Access appointment scheduling often allows us to exceed GVHP appointment standards. Please ask your GVHP Family Health Center for more information on how Access works.
• Consistent Practitioners:Your Patient Care Coordinator will schedule you with the first available practitioner or the practitioner of your choice. You are always free to ask to see the same practitioner for your care. Depending on whom you wish to see, the wait time for your appointment may change.
• Wait Times: We know how valuable your time is. The staff at your GVHP Family Health Center will try to keep your wait time to 15 minutes or less. If you wait longer, please tell the Patient Care Coordinator.
• Canceling Appointments: If you must cancel your appointment, please call right away. This lets us schedule another member for that time.
• Late Appointments: If you are more than ten (10) minutes late, your appointment may be given to the next patient. We do this so that you and others will not be kept waiting. We will offer you other options depending on your appointment needs. This may include rescheduling, waiting until the next available appointment, or working you into the schedule. In most cases, it may require additional waiting time on your part.