Grand Valley Health Plan - Choose Well
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Table of Contents
MIChild Documents and Links
Welcome to GVHP
Your Membership
Understanding How To Use GVHP Services
Understanding your Specific Health Care Needs
Additional Membership Information
Covered Services
Member Grievance and Appeal Policy
Preventive Health and Wellness
Additional Information and Frequently Asked Questions
Health and Wellness Promotion Programs
How to contact Grand Valley Health Plan
MIChild Updates
 
 
 
Home > MIChild Handbook > How to contact Grand Valley Health Plan
 
Member Handbook | Additional Membership Information
 

YOUR CUSTOMER SERVICE TEAM

For any questions, concerns or issues about GVHP, you can always call your GVHP Family Health Center. Your Patient Care Coordinator is your supporter on the team. She or he is available to answer your questions. He or she can help you with any concerns. These can be about GVHP or your health care. It can be about the services you have received.

You may also call the GVHP Customer Service Team at 616-949-2410 or 800-335-1977. The GVHP Customer Service Team works in support of your GVHP Family Health Center. Located at the GVHP Corporate Office, the GVHP Customer Service Team helps you and your GVHP Family Health Center by supplying these additional services:

  • Information on how GVHP works including benefits, processes and procedures
  • Providing information on how Practitioners are paid.
  • Handling and maintaining member application and change forms
  • Verifying member status and other eligibility information
  • Handling member grievances and complaints
  • Supporting GVHP service needs

GVHP Customer Service Team can be reached at 616-949-2410 or 800-335-1977.

HOW TO GET ANSWERS TO YOUR QUESTIONS

Do you have any other questions? Are there still things you do not understand? There are places to get answers your questions.

A great place to start is with the GVHP Web Page. Our web address is: www.gvhp.com.

If you have questions about your benefits, here are some places to get answers. Your GVHP MIChild Certificate of Coverage gives details about your benefits. For any questions about your coverage, call your GVHP Family Health Center. Or, call the GVHP Customer Service team at 616-949-2410 or 800-335-1977.

If you have questions about how GVHP works, here are some places to get answers. Your MIChild Member Handbook gives you more information about how your plan works. You can call your GVHP Family Health Center. Or call the GVHP Customer Service Team at 616-949-2410 or 800-335-1977.

Have questions about claims? Here are some places to get answers. Call your GVHP Family Health Center. Or, call the Customer Services Team at 616-949-2410 or 800-335-1977.

 
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